Terms and Conditions

Overview

This website is operated by StageClip. Throughout the site, the terms “we”, “us” and “our” refer to StageClip Limited. StageClip offers this website, including all information, tools and services available from this site to you, the user, conditioned upon your acceptance of all terms, conditions, policies and notices stated here.

Online Store Terms

By agreeing to these Terms of Service, you represent that you are at least the age of majority in your country of residence, or that you are the age of majority in your country of residence and you have given us your consent to allow any of your minor dependents to use this site.

You may not use our products for any illegal or unauthorized purpose nor may you, in the use of the Service, violate any laws in your jurisdiction (including but not limited to copyright laws).

A breach or violation of any of the Terms will result in an immediate termination of your Services.

Refund Policy

Since StageClip.com is offering non-tangible irrevocable digital goods we do not issue refunds once the order is accomplished and the product has been unlocked and made available to you.  This includes digital web viewing products and digital downloads of your StageClip.  As a customer you are responsible for understanding this upon purchasing any digital item at our site.

The Consumer Rights Act stipulates that our products are:.

  • Of satisfactory quality
  • Fit for a particular purpose
  • As described by the seller.

If your digital content does not meet these criteria you have the right to have your digital product repaired or replaced.

We have an opportunity to repair or replace any goods or digital content that are of unsatisfactory quality, unfit for purpose or not as described, before you can claim a refund.

You can choose whether you want the goods to be repaired or replaced, but we can refuse if your choice is disproportionately expensive compared with the alternative.

You’re entitled to a full or partial refund instead of a repair or replacement if any of the following are true:

  • The cost of the repair or replacement is disproportionate to the value of the digital content
  • Repair or replacement is impossible
  • Repair or replacement would be significantly inconvenient
  • Repair would take unreasonably long
  • Repair has been unsuccessful.

If the attempt at a repair or replacement is unsuccessful, you can then claim a refund or a price reduction if you wish to keep the product.  If you share the digital content refunds cannot be given.

General Conditions

We reserve the right to refuse service to anyone for any reason at any time.

You agree not to reproduce, duplicate, copy, sell, resell or exploit any portion of the Service, use of the Service, or access to the Service or any contact on the website through which the service is provided, without express written permission by us.

The headings used in this agreement are included for convenience only and will not limit or otherwise affect these Terms.

Accuracy, Completeness and Timeliness of Information

We strive to be accurate and complete. However, it is not to be used as a reliable record. We are not responsible if information made available on this site is not accurate, complete or current. The material on this site is provided for general information only and should not be relied upon or used as the sole basis for making decisions without consulting primary, more accurate, more complete or more timely sources of information. Any reliance on the material on this site is at your own risk.

This site may contain certain historical information. Historical information, necessarily, is not current and is provided for your reference only. We reserve the right to modify the contents of this site at any time, but we have no obligation to update any information on our site. You agree that it is your responsibility to monitor changes to our site.

Modifications to the Service and Prices

Prices for our products are subject to change without notice.

We reserve the right at any time to modify or discontinue the Service (or any part or content thereof) without notice at any time.

We shall not be liable to you or to any third-party for any modification, price change, suspension or discontinuance of the Service.

Products or Services

We have made every effort to display as accurately as possible the likeness of our products that appear at the store. We do not warrant that the quality of any products, services, information, or other material purchased or obtained by you will meet your expectations, but we will endeavour to correct any mistakes. Please contact us if this is the case.

We reserve the right, but are not obligated, to limit the sales of our products or Services to any person, geographic region or jurisdiction. We may exercise this right on a case-by-case basis. We reserve the right to limit the quantities of any products or services that we offer. All descriptions of products or product pricing are subject to change at any time without notice, at the sole discretion of us. We reserve the right to discontinue any product at any time. Any offer for any product or service made on this site is void where prohibited.

Errors, Inaccuracies and Omissions

Occasionally there may be information on our site or in the Service that contains typographical errors, inaccuracies or omissions that may relate to product descriptions, pricing, promotions, offers, product shipping charges, transit times and availability. We reserve the right to correct any errors, inaccuracies or omissions, and to change or update information or cancel orders if any information in the Service or on any related website is inaccurate at any time without prior notice (including after you have submitted your order).

Prohibited Uses

In addition to other prohibitions as set forth in the Terms of Service, you are prohibited from using the site or its content: (a) for any unlawful purpose; (b) to solicit others to perform or participate in any unlawful acts; (c) to violate any international, federal, provincial or state regulations, rules, laws, or local ordinances; (d) to infringe upon or violate our intellectual property rights or the intellectual property rights of others; (e) to harass, abuse, insult, harm, defame, slander, disparage, intimidate, or discriminate based on gender, sexual orientation, religion, ethnicity, race, age, national origin, or disability; (f) to submit false or misleading information; (g) to upload or transmit viruses or any other type of malicious code that will or may be used in any way that will affect the functionality or operation of the Service or of any related website, other websites, or the Internet; (h) to collect or track the personal information of others; (i) to spam, phish, pharm, pretext, spider, crawl, or scrape; (j) for any obscene or immoral purpose; or (k) to interfere with or circumvent the security features of the Service or any related website, other websites, or the Internet. We reserve the right to terminate your use of the Service or any related website for violating any of the prohibited uses.

Governing Law

These Terms of Service and any separate agreements whereby we provide you Services shall be governed by and construed in accordance with the laws of the United Kingdom.

Changes to Terms of Service

You can review the most current version of the Terms of Service at any time at this page.

We may update, change or replace any part of these Terms of Service by posting updates and changes to our website.

Contact Information

Questions about the Terms of Service should be sent to us at talk@stageclip.com.

Privacy Notice

Who We Are

StageClip (‘we’ or ‘us’ or ‘our’) gather and process your personal information in accordance with this privacy notice and in compliance with the relevant data protection Regulation and law. This notice provides you with the necessary information regarding your rights and obligations, and explains how, why and when we collect and process your personal data.

StageClip’s registered office is at Knight Farm, Avon Dassett, Southam, Warwickshire, CV47 2AS and we are a company registered in England and Wales under company number 10714821. We are registered on the Information Commissioner’s Office Register of Data Controllers under registration number ZA285156, and act as the data controller and data processor. Our designated Data Protection Officer/Appointed Person for the organisation is COO Mark Andrew, and we can be contacted at Knight Farm, Avon Dassett, Southam, Warwickshire, CV47 2AS.

Information That We Collect

StageClip processes your personal information to meet our legal, statutory and contractual obligations and to provide you with our products and services. We will never collect any unnecessary personal data from you and do not process your information in any way, other than already specified in this notice.

Order Information

We collect the following personal data when processing orders:

  • Name
  • Billing Address
  • Personal Email Address
  • Telephone Number
  • IP Address

We collect this information with order forms on our websites, filled in by customers, except for IP Address which is collected automatically when an order is submitted.

Event Participant Information

We collect the following personal data when processing events:

  • Name
  • Award Name or Subtitle
  • Institution Email Address
  • Event Footage / Attendee Images

We collect this information from publicly published websites, video services, and institutions who have contracted our services.

How We Use Your Personal Data

StageClip takes your privacy very seriously and will never disclosure, share or sell your data without your consent, unless required to do so by law. We only retain your data for as long as is necessary and for the purposes specified in this notice.

  1. We collect your personal data in the performance of a contract or to provide a service and to ensure that orders are completed and fulfilled.
  2. We collect and store your personal data as part of our legal obligation for business accounting and tax purposes.

Your Rights

You have the right to access any personal information that StageClip processes about you and to request information about:

  • What personal data we hold about you
  • The purposes of the processing
  • The categories of personal data concerned
  • The recipients to whom the personal data has/will be disclosed
  • How long we intend to store your personal data for
  • If we did not collect the data directly from you, information about the source

If you believe that we hold any incomplete or inaccurate data about you, you have the right to ask us to correct and/or complete the information and we will strive to update/correct it as quickly as possible; unless there is a valid reason for not doing so, at which point you will be notified.

You also have the right to request erasure of your personal data or to restrict processing in accordance with data protection laws, as well as to object to any direct marketing from us and to be informed about any automated decision-making that we use.

If we receive a request from you to exercise any of the above rights, we may ask you to verify your identity before acting on the relevant request; this is to ensure that your data is protected and kept secure.

Sharing and Disclosing Your Personal Information

We do not share or disclose any of your personal information without your consent, other than for the purposes specified in this notice or where there is a legal requirement. StageClip uses Stripe and Mailchimp to provide the below services and business functions, however all processors acting on our behalf only process your data in accordance with instructions from us and comply fully with this privacy notice, the data protection laws and any other appropriate confidentiality and security measures.

Stripe

We use Stripe as a payment gateway for taking orders. They act in the capacity of a processor on our behalf. The data given to Stripe is given directly to Stripe by the Customer by a modal web form that appears on the checkout page.

For more information about Stripe, please read their Privacy Notice at https://stripe.com/gb/privacy

Mailchimp

We use Mailchimp as a customer contact platform. They act in the capacity of a processor on our behalf. Mailchimp are provided a list of names and email addresses when required operational emails need to be sent to customers.

For more information about Mailchimp, please read their Privacy Notice at https://mailchimp.com/legal/privacy/

Safeguarding Measures

StageClip take every reasonable measure and precaution to protect and secure your personal data. We work hard to protect you and your information from unauthorised access, alteration, disclosure or destruction and have several layers of security measures in place, including:

  • 2048-bit SSL-RSA Website Certificates
  • PCI Compliance
  • Regular Software Security Audits
  • Passive Attack and Prevention Detection
  • Approved ISO 27001 Suppliers

Consequences of Not Providing Your Data

You are not obligated to provide your personal information to StageClip, however, as this information is required for us to provide you with our services/deliver your products, we will not be able to offer all our products or services without it.

How Long We Keep Your Data

StageClip only ever retains personal information for as long as is necessary and we have strict review and retention policies in place to meet these obligations. We are required under UK tax law to keep your basic personal data (name, address, contact details) for a minimum of 6 years after which time it will be destroyed.

Where you have consented to us using your details for direct marketing, we will keep such data until you notify us otherwise and/or withdraw your consent.

Lodging A Complaint

StageClip only processes your personal information in compliance with this privacy notice and in accordance with the relevant data protection laws. If, however you wish to raise a complaint regarding the processing of your personal data or are unsatisfied with how we have handled your information, you have the right to lodge a complaint with the supervisory authority.

Our Contact Details

StageClip
Knight Farm
Avon Dassett
Southam Warwickshire
CV47 2AS
Telephone +44 (0)207 9711 305 – Email talk@stageclip.com

Supervisory Authority Contact Details

Information Commissioner’s Office
Wycliffe House
Water Lane
Wilmslow Cheshire
SK9 5AF
Telephone 0303 123 1113 or 01625 545 745 – Website https://ico.org.uk/concerns/

Cookie Statement

This Cookie Statement, 25rd May 2018, explains how StageClip Limited (“StageClip”, “we”, “us”, and “ours”) use cookies and similar technologies to recognise you when you visit http://www.stageclip.com or any website or mobile application owned, operated or controlled by us (collectively, “Websites”). It explains what these technologies are and why we use them, as well as your rights to control our use of them.

What are cookies?

Cookies are small data files that are placed on your computer or mobile device when you visit a website. Cookies are widely used by website owners to make their websites work, or to work more efficiently, as well as to provide reporting information.

Cookies set by the website owner (in this case, StageClip) are called “first party cookies”. Cookies set by party’s other than the website owner are called “third party cookies”. Third party cookies enable third party features or functionality to be provided on or through the website (e.g. like advertising, interactive content and analytics). The parties that set these third-party cookies can recognise your computer both when it visits the website in question and when it visits certain other websites.

Why do we use cookies?

We use first party and third-party cookies for several reasons. Some cookies are required for technical reasons for our Websites to operate, and we refer to these as “essential” or “strictly necessary” cookies. Other cookies also enable us to track and target the interests of our users to enhance the experience on our Websites. Third parties serve cookies through our Websites for advertising, analytics and other purposes.

What about other tracking technologies, like web beacons and pixels?

Cookies are not the only way to recognise or track visitors to a website. We and our third-party partners may use other, similar technologies from time to time, like web beacons, pixels (or “clear gifs”) and other tracking technologies. These are tiny graphics files that contain a unique identifier that enable us to recognise when someone has visited our Websites or, in the case of web beacons, opened an e-mail that we have sent them. This allows us, for example, to monitor the traffic patterns of users from one page within our Websites to another, to deliver or communicate with cookies, to understand whether you have come to our Websites from an online advertisement displayed on a third-party website, to serve targeted advertisements to you and others like you, to improve site performance, and to measure the success of marketing campaigns. While you may not have the ability to specifically reject or disable these tracking technologies, in many instances, these technologies are reliant on cookies to function properly; accordingly, in those instances, declining cookies will impair functioning of these technologies. For example, there are pixels on our Websites which communicate with cookies which may have been previously placed on your computer or mobile device by third parties, such as AOL, The Trade Desk, or Amazon, and we use those pixels and the associated third-party cookies in order to serve targeted advertisements; you can control the use of those cookies directly with these third parties. Please note you might continue to receive generic ads.

How can I control cookies?

You have the right to decide whether to accept or reject cookies. You can exercise your cookie preferences by clicking on the appropriate opt-out links.

You can set or amend your web browser controls to accept or refuse cookies. If you choose to reject cookies, you may still use our Websites though your access to some functionality and areas of our Websites may be restricted. As how you can refuse cookies through your web browser controls vary from browser-to-browser, you should visit your browser’s help menu for more information.

How often will you update this Cookie Statement?

We may update this Cookie Statement from time to time to reflect, for example, changes to the cookies we use or for other operational, legal or regulatory reasons. Please therefore re-visit this Cookie Statement regularly to stay informed about our use of cookies and related technologies.

The date at the top of this Cookie Statement indicates when it was last updated.

Where can I get further information?

If you have any questions about our use of cookies or other technologies, please email us at talk@stageclip.com.